Frequently Asked Questions

ORDERING

Who is eligible to purchase on your store?

To place an order, you must be at least of 19 years old and reside within Canada.

Can you ship outside of Canada?

No, all orders must be shipped to Canadian addresses.

What is your cut-off time?

All orders placed before 10 AM Eastern Standard Time will be shipped on the same day. Please note that your e-Transfer must be received before our cut-off time.

How do I cancel my order?

All orders without payment sent will be automatically be cancelled within 72 hours (3 days). Please let us know if you are proceeding with your order and need additional time to send your payment.

Do you offer a customer loyalty program?

Yes, you earn rewards points for every dollar you spend. Points add up automatically after each order. Refer to our Points and Rewards Program for more information on how you can earn more points!

PAYMENT

What types of payment do you accept?

We accept Bitcoins and Interac e-Transfers.

I've sent my e-Transfer. What happens next?

Once we receive your e-Transfer, we will process your order for shipping. Please note that it may take up to an hour for us to receive your e-Transfer.

Why is my e-Transfer still pending?

You may have sent the e-Transfer to the incorrect email address. Please contact your bank to cancel it.

SHIPPING

How will my order be shipped?

All orders are shipped discretely and with smell proof packaging via Canada Post Xpresspost provided with a tracking number.

How much is shipping?

All orders over $200 will receive free Xpresspost shipping. Orders under $150, shipping is a flat rate of $20.

I haven't received my package, what should I do?

Please contact us at [email protected] if you believe your order is lost or stolen in transit. Please do not contact Canada Post or open a support ticket with them.

How long will my order take to arrive?

With Canada Post Xpresspost, shipping times are approximately 2-5 business days, depending on your location. Please keep in mind that these shipping times are not guaranteed. We do not ship orders on weekends or holidays.

Still have a question?

We are happy to answer them.